The Process Consultant is the conduit between our dealer partners and their future success with our product and processes. Process Consultants coach dealers on our industry leading software and consult on processes that will lead to success (and increased ROI, retention and CSI for them)
All Process Consultants participate in a thorough and comprehensive 8-week training program where they develop a deep knowledge of our product, software and processes. This prepares our consultants for dealership visits and being able to engage Dealership personnel (Dealer Principal, Service Manager/Director, Service Advisors, BDC and shop staff).
Being onsite and face to face with dealers has been one of the keys to our success, so naturally there’s a lot of travel involved (75% on average, at least 15 days out of a month). If you think you’re ready to be a road warrior, here’s how we will support you in your quest:
If we’ve caught your interest read on for the job requirements and qualifications and apply today!
Reporting to a Zone Manager the Process Consultant’s primary role is to ensure successful implementation of Dealer-FX’s 1 Platform Solution to assigned dealers within their zone. They are expected to serve and retain our dealer base by completing the following responsibilities and meeting the defined requirements.