Dealer-FX Group

  • Dealer Performance Analyst

    Job Locations CA-ON-Markham
    Posted Date 7 days ago(7/9/2018 10:01 AM)
    # of Openings
    Client Support - Reporting & Analytics
  • Overview

    “Surround yourself with people on the same mission as you”


    This isn’t lip service for us. At Dealer-FX we’re focused on our mission and want to bring top talent with us to the winners circle.  We don’t just offer JOBs, we offer OPPORTUNITY, where our people grow, learn and contribute across many levels.


    Now, we’re looking for experienced Dealer Performance Analysts to join our award winning team. In this role you will be responsible for monitoring the performance of dealers within your portfolio and connect with the field teams (Process Consulting, Performance Improvement, Program Management, Sales) to identify issues and/or area of opportunities. Depending on the situation, you will be contacting dealerships directly. You will be using reporting tools to obtain the metrics and information necessary to determine the status and also to recommend actions that will benefit our dealership customers. The Dealer Performance Analyst role involves collaborating with all members of the Data Analytics and Reporting team to generate new or improved monitoring tools and dashboards  so as to ensure our customers are successful and experience a Perfect Journey using our systems.


    Wondering if this is you? Here are some key indicators that make a great Dealer Performance Analyst at Dealer-FX:


    • Exceptional communication, collaboration and follow up skills
    • You thrive in a fast paced and changing environment
    • Reporting tools and processes come naturally to you, and you can provide reports that are crisp, accurate and detailed with relevant information


    We work hard and fast; no joke. We are revolutionizing software for automotive dealerships and are disrupting in our space. Deloitte Fast 50TM and Fast 500TM are a few of our accolades and while we love winning awards, it’s all about our people. Check out our company profile on The Muse to understand more:


    OK, being a Dealer Performance Analyst is pretty awesome and it’s a high energy and demanding role. So not to worry, we have you covered with:

    • Competitive compensation packages
    • Choice of basic or enhanced health benefit plans, dental and vision benefits and RRSP Savings Plans
    • Employee Assistance Program
    • Child care vouchers for back up child care
    • Free underground parking
    • 3 weeks’ paid vacation
    • 1 paid annual volunteer day
    • Cool company events and team building activities

    If you’re driven to learn more and prefer traditional job details you’ll find some bullets below. If you think you’re an ideal fit and are excited by what you’ve read and seen apply today!


    • Monitor daily and weekly utilization of our systems and key dealer performance metrics (e.g., maintenance penetration)
    • Generate PowerPoint presentations that summarize your findings and communicate your points effectively to the Dealer-FX field team and our customers at the dealerships
    • Identify and communicate with the action owners any dealers who have dropped in utilization and/or performance compared to their long term trend
    • Provide case studies of successful dealerships that will be used by the Sales team to effectively communicate with potential customers
    • Identify the root cause of  issues affecting dealer performance and coordinate with other functions for resolution


    • Demonstrated ability to communicate with stakeholders of different areas and rank within an organization
    • Excellent listening and presentation skills
    • Ability to solve problems as an individual performer as well as by coordinating efforts with different departments
    • Experience with data analytics, including the use of metrics and KPIs to define status and necessary actions
    • Dealership service department experience
    • Bachelor’s Degree

    No unsolicited agency referrals


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