Dealer-FX Group

  • Field Application Engineer

    Job Locations CA-ON-Markham
    Posted Date 1 month ago(3/19/2018 10:17 AM)
    # of Openings
    Tech - Application Support
  • Overview

    Why work at Dealer-FX?


    Challenge. Core values we live by. A company that Thinks Differently.


    We are a team of 400+ passionate people who work on SaaS based solutions for the Automotive Industry in North America. We’re disrupting in our space and leading our competitors because our applications are complex, well supported and led by a management team that knows exactly how we are going to WIN. We just need your help getting there.  


    We get lots of recognition (Deloitte Technology Fast 50 and Fast 500 - AGAIN) and have grown rapidly. Deployments are used by millions of users every day, generating millions of dollars in revenue with top brand automotive manufacturers (Audi, Nissan, FCA, Toyota, Lexus).


    We have a culture of shared ownership that lends well to our fast paced and ever changing atmosphere.


    We work hard and play even harder - and we make sure you have what you need to achieve your deliverables and goals.


    Here’s how we’ll support you:

    • Competitive compensation packages
    • Choice of basic or enhanced health benefit plans, dental and vision benefits
    • Employee Assistance Program
    • Child care vouchers for back up child care
    • Free underground parking
    • 3 weeks’ paid vacation
    • 1 paid annual volunteer day
    • Cool company events and team building activities
    • Paid company training


    There’s a list of traditional requirements and qualifications below if you want more detail. Accept our challenge and come Think Differently with us!


    As a Field application engineer you would work with dealership associates, regional sales managers, and customers for successful application roll outs. You would travel to different customer sites to provide technical support and find solutions for setup issues.

    • Maintain expert level of product knowledge and application
    • Articulate technology and product positioning to both business and technical users.
    • Listen, understand and convey customer requirements.
    • Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives
    • Help users maximizing network performance by monitoring performance, troubleshooting network problems and outages and collaborating with IT experts on network optimization
    • Remote troubleshooting and fault finding if issues occur upon initial installation
    • Speaking with customers via email and phone for initial requirement capture.
    • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS, AP’s)
    • Analyzing technological problems in installed application systems, checking its technical resolution and working condition, and fixing the same if required
    • Collaborate with other team members across the organization to produce and support amazing software applications.
    • Evaluating the customer's requirement regarding systems application and administering the technical, technological, and functional aspects of proposals accordingly as instructed
    • Troubleshooting and resolving network and system applications on customer's request
    • Contribute ideas and technology alternatives to make our products better.


    • A solid understanding of network communications technology – Internet, Intranet, VPN, TCP/IP, Ethernet, etc.
    • A solid understanding of different network types – LAN, WLAN, WAN, VOIP
    • Knowledge of SQL Databases, MySQL
    • Experience in systems and applications integration
    • Excellent analytical and problem solving skills
    • Strong interpersonal skills, teamwork experience, and a positive attitude
    • Strong communication and problem solving skills

    No unsolicated agency referrals.


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